We offer a variety of shipping options to meet your needs:

• Standard Shipping: Delivered within 5-7 business days.
• Express Shipping: Delivered within 2-3 business days.
• International Shipping: Estimated delivery time varies by location (typically 7-15 business days).

Shipping costs are calculated at checkout based on your location and selected shipping method.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package in real-time. If you encounter any issues, feel free to contact our support team.

We accept returns within 14 days of purchase, provided the item is unused, undamaged, and in its original packaging.

• To initiate a return: Contact us at [help@veloniadecor.com] with your order details.
• Please note: Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Yes, we offer exchanges for items of equal or lesser value. Exchanges must also be initiated within 14 days of purchase. Please contact our support team for assistance.

If your order arrives damaged, please take clear photos of the item and packaging, and contact us immediately at [email support link]. We will arrange for a replacement or refund as quickly as possible.

We work with trusted partners like [FedEx - UPS ]. The carrier may vary depending on your location.

With proper care, our products are designed to last for years. Please refer to our product care guide for specific instructions.

Placing an order is simple:

1. Browse our collection and select your desired items.
2. Click "Add to Cart" and proceed to checkout.
3. Enter your shipping and payment details.
4. Confirm your order, and you’ll receive an email confirmation.

For assistance, feel free to contact our support team.

Yes, you can modify your order within 24 hours of placing it, as long as it hasn’t been processed for shipping. To make changes, please contact us at [support@veloniadecor.com] with your order details.

Once your order is placed, you will receive a confirmation email with your order details.
To check the status of your order, use the Order Tracking page on our website or contact our customer support team.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Shop Pay
• Paytr
• Apple Pay
• Bank Transfers (if applicable)

All transactions are secure and encrypted.

Refresh the page, try another payment method, or contact our support team for assistance.

Orders can be canceled within 24 hours of placement. Please email us at [support email] with your order number and cancellation request. Refunds will be processed within 7-10 business days.

Ensure your discount code is entered correctly during checkout. Contact our support team if the problem persists.

Our products are crafted using premium-quality materials to ensure durability and elegance. For example:

• Metal : Stainless steel, brushed aluminum, or polished metal.
• Wood : High-quality hardwoods such as oak and walnut.
• Plexi Glass: Durable acrylic with a smooth finish.
• Wallpaper : Durable acrylic with a smooth finish.
• Painting: Durable acrylic with a smooth finish..

We prioritize both aesthetics and longevity in every product.

Yes, many of our products are handmade by skilled artisans. This ensures unique designs, high attention to detail, and exceptional quality. Each piece reflects craftsmanship and individuality.

Yes, we offer customization options for selected products, such as:

• Adding names, dates, or personalized messages.
• Customizing colors and finishes.
  Please contact us for specific customization requests.

Yes, we offer a 1-year warranty on most of our products. This covers manufacturing defects and ensures peace of mind with every purchase. For more details, please refer to our warranty policy.

Proper care ensures the longevity of your products:

• Metal Products: Clean with a soft, damp cloth. Avoid abrasive materials.
• Wood Products: Use a wood polish or a damp cloth to clean. Keep away from direct sunlight and moisture.
• Wallpaper Products: Wipe gently with a microfiber cloth to avoid scratches.

We prioritize quality, craftsmanship, and sustainability. Each product undergoes rigorous inspections.

To create an account, click on the "Sign Up" button on our website and follow the steps to register using your email address and a secure password.

You can update your details by logging into your account and navigating to the "Profile" or "Account Settings" section.

Click on the "Forgot Password" link on the login page and follow the instructions. An email with a reset link will be sent to you.

If you wish to delete your account, please contact our support team at [support@veloniadecor.com].